We strive to ensure that our accessories are made to a high standard. We stand by the quality of our products but in the (very) unlikely event that you’re not completely satisfied with your purchase, please let us know as soon as possible. If you wish to return the item please get back to us within 7 days of the delivery date. We will do our best to resolve the issue as efficiently as possible but please do assist us in doing so by getting in touch quickly. We do not accept returns after this 7 day period.

We do not offer cash refunds but we can offer store credit (to the value of your purchase excluding shipping costs), an exchange for a similar item of the same value or make changes to your item.


  • Any returned item must be sent back to us in its original packaging unused, unworn and undamaged. 
  • The buyer will be responsible for all shipping costs associated with the return of the goods in question. Please use registered mail so that the item can be tracked as we are not liable for any items lost in the post.
  • Buyers cannot return the following:
    • Special order items
    • Sale items
    • Earrings and hair accessories
    • Custom-made jewellery
    • Masks